Some change management is better than none.

The real work of building AI Agents is in the planning. I recommend becoming a business analyst of your own work—not to give it all away to AI, but to figure out where you want it to focus.

Instead of building an entire AI agent org chart, start with one annoying process. Here's my framework for deciding what to automate.

In this recap of Microsoft's Build conference, I explore what the company is planning for AI agents and why their bet on openness could reshape how we interact with technology.